Dave Roughton March 20, 2020 at 5:01 PM

SAFE is here to help you if you're impacted by COVID-19

Our community is going through unprecedented times right now. There’s a lot of uncertainty and fear about how the coronavirus may affect you and your loved ones. As counties issue shelter-in-place orders and businesses and schools close, there’s a lot for all of us to be worried about. You may be thinking how you’ll remain healthy; how to support your family; and how this may impact your personal finances.

As the President and CEO at SAFE, I want to personally assure you that SAFE is doing all we can to help our members and community at this time. Your wellbeing is important to us – both your physical and financial health.

We’ve taken steps these past few weeks to ensure our branches follow Centers for Disease Control guidelines such as increasing sanitation of communal areas and surfaces, directing staff to frequently wash their hands, stay home if sick, and practicing social distancing. We’ve also encouraged employees who can do so to work from home to reduce risk.

As the impacts of the COVID-19 crisis continue to play out in our region, SAFE wants to let you know that we offer a range of solutions to help you manage through periods of reduced or lost income. Our team is here to assist you with services that address your unique situation. We also offer individualized assistance for our Business Banking members. You can count on us at times like this, especially if you need our help.

Please call us at (800) SEE-SAFE or chat with us on safecu.org to get the help you need.

New: Self-service Skip-A-Pay

SAFE has expanded our Skip-A-Pay options to include personal loans and credit cards, in addition to vehicle loans1 to help you free up needed cash. 

Go here to learn more and start the process. 

Expanded financial support

We’ve expanded our emergency services to help support you.  As we continue to monitor the effects of the pandemic on our membership, we will work to add more ways to assist you.

Here’s what we’re doing to assist you:

  • Expanding our Skip-A-Pay program for vehicle and personal loans as well as credit cards to free up your cash flow.1
  • Offering no- to low-interest short-term personal loans to help you bridge gaps in personal expenses2
  • Providing mortgage payment deferral programs to give you peace of mind3
  • Increasing SAFE credit card limits to meet your increased spending needs4
  • Eliminating the fee for overdraft transfers to give you one less thing to worry about5
  • Extending real estate loan rate-locks to reduce a unique stress of purchasing a home right now6
  • Providing commercial loan payment deferral programs to give our business members some breathing room4
  • Connecting businesses with necessary money through SBA loan assistance programs4
  • Waiving fees for cash advances taken at any SAFE ATM, through CALL-24 Phone banking, or through SAFE Online Banking7

1 $25 fee waived for Pandemic Skip-a-Pay program through September 30, 2020. Finance charges will continue to accrue during the deferral period and total finance charges and number of payments may be higher than originally disclosed. 2 Loans subject to approval. 3 Restrictions may apply. Available by member request by calling (800) 701-4115 or emailing lossmitinquiry@DMIincorp.com. 4 Available by member request. Subject to approval. 5 $6 overdraft transfer fee waived through August 31, 2020. 6 Extending 60-day rate-locks to 75 days at no additional cost. 7 Cash Advance Fee: Either $10 or 3% of the amount of each transfer, whichever is greater. Late Payment Fee: $15 or the current minimum payment amount, whichever is less. Returned Payment Fee: Up to $10. Foreign Transaction Fee: Up to 1% of each transaction in U.S. dollars (only applicable to Cash Rewards and Platinum Visa Credit Cards). Rates, terms, and conditions subject to change.

Home loans forbearance

If you are able to make your mortgage payments, please continue to do so through SAFE’s Online Banking and Mobile App. If you’re experiencing financial difficulties due to COVID-19, you may request to temporarily pause your mortgage payments. This is called forbearance.

How does forbearance work?

  • Forbearance plans are not payment forgiveness plans. The amount not paid during the forbearance period will still need to be paid.
  • During the forbearance period, we will suspend negative credit reporting and late charge assessments for up to 100 days.
  • Once the forbearance period is over, any paused payments will need to be repaid in one of several ways:
    • As a lump sum.
    • Through a repayment plan in which an extra amount will be added to your regular mortgage payment to cover the amount you owe from the forbearance.
    • Through a loan modification. We will work with you on this option if you are unable to pay the lump sum or through the repayment program.

Important note: Please continue to make your mortgage payments until you’ve been approved for a forbearance plan.

Can I get payment forgiveness from SAFE instead?

We know that some announcements in the news may have led you to believe that your mortgage company can waive your upcoming payments or offer payment forgiveness. However, SAFE complies with applicable agency guidelines. During this pandemic, the agencies are offering forbearance as an immediate relief option for homeowners who need assistance. They have not made payment forgiveness available at this time. We’ll keep you updated with any new information we have.

To learn more

If you are interested in exploring forbearance to cope with financial challenges due to COVID-19, please contact SAFE’s mortgage servicer to request a mortgage payment deferral.

  • Call: (800) 701-4115
  • Email: lossmitinquiry@DMIincorp.com

Before you call...

Due to a high number of members seeking help, our call center and chat team are experiencing higher-than-normal activity, leading to longer wait times. We are also practicing social distancing in our branches. We encourage you to use our Online Banking and Mobile App for your banking needs as your first option.  You can also use CALL-24 and our ATMs for certain transactions. 

Security update

When accessing SAFE’s digital banking services, only trust the URL safecu.org. SAFE does not use URLS ending in .com, .co, .biz, or any  other suffix.

You can also securely access your account using the SAFE Mobile App.

If you haven’t already:

Download the SAFE Mobile App

Enroll in Online Banking


Your money is safe with SAFE

There are a lot of things to worry about these days, but the safety of your money in your credit union isn’t one of them. Your accounts are insured by the National Credit Union Share Insurance Fund (NCUSIF) up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union.    


Status of our branches

Here are SAFE's operating hours as of Friday, April 3:

  • Branches: The Bradshaw branch is temporarily closed. Visitors to all our other branches are required to wear protective face masks. Other branches are open Open 10 a.m. to 6 p.m. Monday-Friday; 10 a.m. to 2 p.m. Saturday.
  • Call Center: 10 a.m. to 6 p.m. Monday-Friday. 9:30 a.m. to 2:30 p.m. Saturday.
  • Live chat: 6:30 a.m. to 6:30 p.m. Monday-Friday. 9 a.m. to 2 p.m. Saturday. 

Special note: 

SAFE is asking members not to visit branches if they are sick or showing COVID-19 symptoms such as fever, cough, or shortness of breath.


24/7 digital banking solutions

Move your money

Transfer money between accounts, pay bills, and send money to friends and family through Online Banking and the Mobile App. You can also access account information and transfer money between accounts using CALL-24. Withdraw cash and transfer money between accounts at SAFE ATMs.

Deposit checks

  • Snap a picture of your check with your smartphone and deposit through Online Banking or the Mobile App.
  • Sign up for direct deposit through your employer to have your paychecks automatically deposited into your account.

Pay loans

Pay your SAFE credit card, vehicle loan, personal loan, and mortgage with just a few taps in Online Banking and SAFE Mobile All.

Set up your digital wallet

Add your SAFE Visa® credit and debit cards to your digital wallet on your favorite mobile device for touchless pay options.

Turn cards on and off

Turn your SAFE credit and debit cards off and on quickly through the Mobile App and Online Banking,

SAFE is committed to ensuring your wellbeing and ready to assist you. Call us at (800) SEE-SAFE, chat with us at safecu.org, or stop by a branch.


Learn more about SAFE’s 24/7 digital banking solutions.

Stay connected for the latest updates

Resources for businesses

Resources for employees

Helpful tips for parents


Dave Roughton

Dave Roughton is President and CEO of SAFE Credit Union.